Site Privacy & Policy
SITE PRIVACY POLICY
Site Privacy Policy
1. Introduction
We are Multiple Access Communications Ltd.
Our registered office is at Delta House, Southampton Science Park, Southampton, SO16 7NS and our registered company number is 1979185.
Our principal place of business is at Delta House, Southampton Science Park, Southampton, SO16 7NS.
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal data.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
2. Collecting personal data
We may collect, store and use the following kinds of personal data:
a) data about your computer and about your visits to and use of this website. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services;
b) data contained in or relating to any communications that you send to us or send through our website
(including the communication content and meta data associated with the communication);
c) any other personal data that you choose to send to us.
3. Our legal basis for processing your data
The legal basis for processing personal data is our legitimate business interests.
The legal basis for processing anonymised data for Google Analytics is your consent.
4. Using personal data
We may use your personal data to:
a. administer our website and business;
b. personalise our website for you;
c. send you non-marketing commercial communications;
d. send you marketing communications relating to our business which we think may be of interest to you (you can inform us at any time if you no longer require marketing communications);
e. deal with enquiries and complaints made by or about you relating to our website;
f. deal with recruitment applications made by you;
g. verify compliance with the terms and conditions governing the use of our website.
We will not, without your express consent, supply your personal data to any third party for the purpose of their or any other third party’s direct marketing.
Please do not supply any other person’s personal data to us, unless we prompt you to do so.
5. Automated decision-making
We will not use your personal data for the purposes of automated decision-making.
6. Automated decision-making
We will only disclose your personal data when it is strictly necessary for us to do so.
Reasons why we may disclose your personal data are:
a. where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure;
b. where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person;
c. to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure;
d. to any of our employees insofar as reasonably necessary for the purposes set out in this policy;
e. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
f. if required to do so by law.
Except as provided in this policy, we will not provide your personal information to third parties.
7. Retaining personal data
Personal data that we process for any purpose or purposes shall not be kept for longer than
is necessary for that purpose or those purposes.
We will retain your personal data for as long as:
a. you are a client of Multiple Access Communications Ltd and thereafter whilst there is a reasonable expectation that you may have further need of our services;
b. you are a supplier to Multiple Access Communications Ltd and thereafter whilst there is a reasonable expectation that we may have further need of your services;
c. it is needed for the purposes
d. set out in this document;
the law requires us to;
e. or in order to protect your vital interests or the vital interests of another natural person.
Any personal data you send to us by email will remain on our Microsoft Exchange server until the end of the calendar year following the one you send it and in our backup system for up to a further three months.
8. Security of personal data
We are committed to doing all that we can to keep your data secure.
We take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data. We take great care to ensure the security of our computer systems and operate a Cyber Essentials compliant network.
All off-site backups are encrypted and physical access to these archives is restricted.
Data relating to your enquiries that are sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.
You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
9. Amendments
We may update this policy from time to time. You should check this page occasionally to ensure you are happy with any changes to this policy.
We may notify you of significant changes to this policy.
10. Your rights
Your principal rights under data protection law are:
a. the right to access;
b. the right to rectification;
c. the right to erasure;
d. the right to restrict processing;
e. the right to object to processing;
f. the right to data portability;
the right to complain to a
g. supervisory authority;
h. the right to withdraw consent;
i. the right to request the transfer of your personal data to another data controller in certain circumstances.
These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting the Information Commissioner’s Office.
You may exercise any of your rights in relation to your personal data by written notice to us using the contact details set out below.
11. Third party websites
Our website includes hyperlinks to, and details of, third party websites.
We have no control over, and are not responsible for, the privacy policies and practices of third parties.
12. Updating Information
Please let us know if the personal data that we hold about you needs to be corrected or updated.
13. How to contact us
If you have any questions about our company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: enquiries@macltd.com
Call us: 023 8076 7808 in the UK or +44 23 8076 7808 from overseas
Or write to us at: MAC Ltd, Delta House, Southampton Science Park, Southampton, SO16 7NS, United Kingdom
14. How to contact the appropriate authority
If you wish to report a complaint, or you feel that our company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Telephone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow SK9 5AF
1. Introduction
1.1. We are committed to safeguarding the privacy of visitors to our website: www.macltd.com (“website”).
1.2. This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
1.3. We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website, we will ask you to consent to our use of cookies when you first visit our website.
1.4. In this policy, "we", "us" and "our" refer to Multiple Access Communications Ltd (MAC Ltd). For more information about us, see Section 13.
2. The personal data that we collect
2.1. In this Section 2 we have set out the general categories of personal data that we process and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.
2.2. We may process data enabling us to get in touch with you ("contact data"). The contact data may include your name, email address, and telephone number and/or social media account identifiers. The source of the contact data is you and/or your employer submitting contact details through our website via the ‘contact us’ form or downloading materials.
2.3. We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.
2.4. We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.
2.5. We may process data about your application for job vacancies (“application data”) . This data is covered by our Candidate Privacy Policy. The source of this data is you as the applicant submitted an application.
3. Purposes of processing and legal bases
3.1. In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.
3.2. Operations - We may process your personal data for the purposes of operating our website. The legal basis for this processing is our legitimate interests, namely the proper administration of our website.
3.3. Relationships and communications - We may process contact data, and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, the maintenance of relationships, and the proper administration of our website, services and business.
3.4. Direct marketing - We may process contact data for the purposes of creating, targeting and sending direct marketing communications by email for marketing-related purposes. The legal basis for this processing is our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors and service users. You can inform us at any time if you no longer require marketing communications, as outline in Our Details Section 13.
3.5. Research and analysis - We may process usage data and/or transaction data for the purposes of researching and analysing the use of our website. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website.
3.6. Record keeping - We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.
3.7. Legal compliance and vital interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.
3.8. Automated decision-making - We will not use your personal data for the purposes of automated decision-making.
4. Providing your personal data to others
4.1. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.
4.2. Your personal data held in our website database will be stored on the servers of our hosting services providers at Zen.co.uk; and your personal data held in our marketing databases will be stored on the servers of our marketing services providers at Campaign Monitor.
4.3. We may disclose personal data to any of our employees insofar as reasonably necessary for the purpose set out in this policy.
4.4. We may disclose personal data to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.
4.5. In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4.6. Our website may include hyperlinks and links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
5. International transfers of your personal data
5.1. In this Section 5, we provide information about the circumstances in which your personal data may be transferred to a third country under UK data protection law.
5.2. We may transfer your personal data from the European Economic Area (EEA) to the UK and process that personal data in the UK for the purposes set out in this policy, and may permit our suppliers and subcontractors to do so, during any period with respect to which the UK is not treated as a third country under EU data protection law or benefits from an adequacy decision under EU data protection law; and we may transfer your personal data from the UK to the EEA and process that personal data in the EEA for the purposes set out in this policy, and may permit our suppliers and subcontractors to do so, during any period with respect to which EEA states are not treated as third countries under UK data protection law or benefit from adequacy regulations under UK data protection law.
5.3. The hosting facilities for our website are situated in the UK. The CRM database hosting facilities for our website are situated in the USA, Australia and Germany. The competent data protection authorities have made an adequacy determination with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the competent data protection authorities, a copy of which you can obtain from
https://www.campaignmonitor.com/trust/privacy-hub/.
5.4. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
6. Retaining and deleting personal data
6.1. This Section 6 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3. We will retain your personal data as follows:
a) contact data and communication data will be retained for as long as there is a reasonable expectation that you/we may have further need of our/your services;
b) usage data will be retained for 2 years following the date of collection; and
c) application data will be retained as outlined in our Candidate Privacy Policy.
6.4. Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
7. Your rights
7.1. In this Section 7, we have listed the rights that you have under data protection law.
7.2. Your principal rights under data protection law are:
a) the right to access - you can ask for copies of your personal data;
b) the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
c) the right to erasure - you can ask us to erase your personal data;
d) the right to restrict processing - you can ask us to restrict the processing of your personal data;
e) the right to object to processing - you can object to the processing of your personal data;
f) the right to data portability - you can ask that we transfer your personal data to another organisation or to you;
g) the right to complain to a supervisory authority - you can complain about our processing of your personal data; and
h) the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
7.3. These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting A guide to individual rights | ICO.
7.4. You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.
7.5. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
8. About cookies
8.1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
8.2. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
8.3. Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
9. Cookies that we use
9.1. We use cookies for the following purposes – see our Cookie's Policy.
10. Cookies used by our service providers
10.1. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
10.2. We use Google Analytics, which gathers information about the use of our website and uses cookies for this purpose. We use the information gathered by Google Analytics to create reports about the use of our website. You can find out more about Google's use of information by visiting https://policies.google.com/technologies/partner-sites and you can review Google's privacy policy at https://policies.google.com/privacy. The cookies used by Google Analytics are named _ga and _ga+container-id.
11. Managing cookies
11.1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser and from version to version.
11.2. Blocking all cookies will have a negative impact upon the usability of many websites.
11.3. If you block cookies, you will not be able to use all the features on our website.
12. Amendments
12.1. We may update this policy from time to time by publishing a new version on our website.
12.2. You should check this page occasionally to ensure you are happy with any changes to this policy.
13. Our details
13.1. This website is owned and operated by Multiple Access Communications Ltd.
13.2. We are registered in England and Wales under registration number 1979185, and our registered office is at Delta House, Southampton Science Park, Southampton, SO16 7NS.
13.3. Our principal place of business is at Delta House, Southampton Science Park, Southampton, SO16 7NS
13.4. You can contact us:
a) by post, to the postal address given above;
b) using our website contact form;
c) by telephone, on the contact number published on our website; or
d) by email, using the email address enquiries@macltd.com, also published on our website.
14. Data protection officer
14.1. Our data protection officer can be contacted by emailing enquiries@macltd.com.
